Privacy Policy

(プライバシーポリシー)   Established: January 15, 2025  ·  Last revised: October 14, 2026

VR Piano Co., Ltd. (hereinafter “the Company”) establishes the following privacy policy (hereinafter “this Policy”) regarding the handling of users' personal information on the websites and games provided by the Company (hereinafter “the Service”).

Article 1 (Personal information)

“Personal information” means “personal information” as defined in the Act on the Protection of Personal Information of Japan: information about a living individual that can identify a specific individual by the name, date of birth, address, telephone number, contact details or other descriptions contained in it, as well as information that can identify a specific individual by itself (personal identification information), such as data relating to appearance, fingerprints or voiceprints, and the insurer number on a health insurance card.

Article 2 (How personal information is collected)

1. In providing the Service, the Company obtains personal information in the following ways. The items obtained differ depending on the service you use.
   • Information you enter yourself when applying for, purchasing or making inquiries about a service
   • Transaction and payment records provided by our payment service provider or other partners
   • Usage data automatically collected together with a per-device identifier when you use a service (see Article 7)
2. The items the Company obtains are: e-mail address, the content of inquiries, purchase records, and records of your usage environment and usage status.
3. The Company does not obtain names, dates of birth, postal addresses, telephone numbers, bank account numbers, credit card numbers, driver's licence numbers or any other information not listed in this Article. Credit card numbers and other payment information are handled by the payment service provider; the Company neither obtains nor stores them.
4. Some parts of the Service have no user registration (account creation). In such cases, purchases are managed solely by e-mail address.

Article 3 (Purposes of collecting and using personal information)

The Company collects and uses personal information for the following purposes:

1. To provide and operate the Service
2. To confirm purchases, to send licence information (access codes), and to verify identity when you change the device you use
3. To respond to inquiries from users (including identity verification and investigation of problems)
4. To identify problems with the Service and to improve its quality and learning content
5. To understand the learning progress of purchasers in order to answer inquiries, provide support and improve the learning content
6. Only for those who have given prior consent, to send e-mails about new products, new features, updates, campaigns and other services provided by the Company
7. To contact you as necessary, such as for maintenance and important notices
8. To identify users who violate the terms of use or attempt to use the Service for improper or wrongful purposes, and to refuse their use
9. Purposes incidental to the above

Article 4 (Changes to the purposes of use)

1. The Company may change the purposes of use of personal information only where the new purpose is reasonably considered to be related to the original purpose.
2. If a purpose of use is changed, the Company will notify users of the new purpose by a method prescribed by the Company or publish it on this website.

Article 5 (Provision of personal information to third parties)

1. Except in the following cases, the Company will not provide personal information to third parties without the prior consent of the user, unless permitted by the Act on the Protection of Personal Information or other laws and regulations.
   • Where it is necessary to protect a person's life, body or property and it is difficult to obtain the consent of the person concerned
   • Where it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the person concerned
   • Where it is necessary to cooperate with a national government organ, a local government, or a person entrusted by either in executing affairs prescribed by law, and obtaining the consent of the person concerned is likely to impede the execution of those affairs
2. Notwithstanding the preceding paragraph, the recipient is not considered a third party in the following cases:
   • Where the Company entrusts all or part of the handling of personal information to the extent necessary to achieve the purposes of use
   • Where personal information is provided in connection with business succession due to a merger or other reasons
   • Where personal information is used jointly with specific persons, and the user has been notified in advance, or the information has been made readily available to the user, of that fact, the items of personal information to be used jointly, the scope of joint users, the purposes of use, and the name of the person or entity responsible for managing the personal information

Article 6 (Entrustment and provision to third parties in foreign countries)

1. To the extent necessary to achieve the purposes of use, the Company entrusts the handling of personal information to payment service providers, e-mail delivery providers, cloud service providers and similar parties.
2. The entrusted parties include businesses located in foreign countries (mainly the United States). In accordance with the Act on the Protection of Personal Information, the Company has confirmed that these businesses have systems in place to continuously take measures equivalent to those required of personal information handling business operators in Japan, and the Company implements the necessary measures.
3. The names of the entrusted parties, the countries in which they are located, and information on the equivalent measures they take are listed in the “Appendix: List of entrusted parties” at the end of this Policy, and will also be provided upon request to the contact point in Article 15.
4. For information on the systems for the protection of personal information in foreign countries, please refer to the website of the Personal Information Protection Commission of Japan.

Article 7 (Usage records and device identifiers)

1. To improve the quality and learning content of the Service, the Company may collect usage data for each service (such as launches, operations and learning progress, results, places where you got stuck, whether a device could be connected, whether the purchase screen was shown, and whether a purchase was made) together with an identifier generated for each device (a random number that contains neither your name nor your e-mail address). The items collected differ depending on the service.
2. The records in the preceding paragraph do not include names. For those who have purchased a paid service, the Company links the e-mail address used at purchase with those records (to answer inquiries, provide guidance according to usage, and improve the learning content). Records of those who have not made a purchase are handled only with the per-device identifier and are not linked to any personally identifiable information.
3. In services that have this feature, you can stop the transmission of the records in paragraph 1 at any time from the settings screen within the service. When stopped, records not yet sent are deleted from the device.
4. The Company does not use cookies or similar technologies for the purpose of advertising.

Article 8 (Promotional e-mails and unsubscribing)

1. The Company sends the e-mails described in Article 3, item 6 only to those who have given prior consent. They are not sent to those who have not consented. How consent is obtained differs depending on the service (for example, consent on the application screen).
2. You can unsubscribe at any time via the unsubscribe link in the e-mail or through the contact point in Article 15.
3. Even after unsubscribing, we will continue to send communications relating to transactions, such as purchases, licences and replies to inquiries.

Article 9 (Security measures)

To prevent leakage, loss or damage of personal information and otherwise manage it securely, the Company takes measures such as limiting the persons who handle it, encrypting communications, and managing access rights. Licence access codes and per-device keys are stored in a form that cannot be reversed (hash values).

Article 10 (Retention period)

1. Transaction records are retained for the period required by law and the period necessary for the Company's business.
2. Usage records are deleted progressively once two years have passed since collection.
3. Inquiry records are deleted after the necessary period has elapsed following completion of the response.

Article 11 (Disclosure of personal information)

1. When the Company is requested by a person to disclose their personal information, the Company will disclose it to that person without delay. However, the Company may decline to disclose all or part of it where disclosure would fall under any of the following, and if it decides not to disclose, it will notify the person without delay. A fee of ¥1,000 per request is charged for the disclosure of personal information.
   • Where disclosure is likely to harm the life, body, property or other rights or interests of the person or a third party
   • Where disclosure is likely to seriously impede the proper conduct of the Company's business
   • Where disclosure would otherwise violate laws or regulations
2. When requesting disclosure, the person may specify the method, such as provision by electronic record. The Company will disclose by the specified method except where doing so would require significant cost or is otherwise difficult.
3. Notwithstanding the preceding two paragraphs, information other than personal information, such as history information and attribute information, will in principle not be disclosed.

Article 12 (Correction and deletion of personal information)

1. If personal information held by the Company about a user is incorrect, the user may request the Company to correct, add to or delete it (hereinafter “correction, etc.”) by the procedure prescribed by the Company.
2. If the Company receives such a request and determines that it is necessary to respond to it, the Company will carry out the correction, etc. without delay.
3. The Company will notify the user without delay when it has carried out a correction, etc. under the preceding paragraph, or when it has decided not to do so.

Article 13 (Suspension of use of personal information)

1. If a person requests that the use of their personal information be suspended or that it be erased (hereinafter “suspension of use, etc.”) on the grounds that it is being handled beyond the scope of the purposes of use or that it was obtained by improper means, the Company will conduct the necessary investigation without delay.
2. If, based on the results of that investigation, the Company determines that it is necessary to respond to the request, the Company will carry out the suspension of use, etc. without delay.
3. The Company will notify the user without delay when it has carried out a suspension of use, etc. under the preceding paragraph, or when it has decided not to do so.
4. Notwithstanding the preceding two paragraphs, where suspension of use, etc. would require significant cost or is otherwise difficult, and alternative measures necessary to protect the rights and interests of the user can be taken, the Company will take those alternative measures.

Article 14 (Changes to this Privacy Policy)

1. The Company may change this Policy in response to changes in laws and regulations or changes to the Service.
2. The revised Policy takes effect when it is posted on this website. However, where a change to the purposes of use or any other change that materially affects users' rights is made, the Company will give advance notice by publication on this website or by e-mail.

Article 15 (Contact)

Please direct inquiries about this Policy, and requests for disclosure, correction, suspension of use, unsubscribing and the like, to the following contact point:

• Company: VR Piano Co., Ltd. (VR Piano株式会社)
• Address: Wizard Bldg. 402, 1-4-3 Sengen-cho, Nishi-ku, Yokohama, Kanagawa 220-0072, Japan
• Representative: Tomoyuki Kozawa
• Department: Customer Support
• E-mail: [email protected]

Appendix: List of entrusted parties

Last updated: October 12, 2026

Entrusted parties may be added or changed. The current list is as shown in this table.